Troubleshoot QuickBooks Error 15240 Payroll Update Did Not Complete Successfully

The user may face the error 15240 while updating QuickBooks Desktop or downloading a payroll update this error comes under the 15xxx series. In this blog, we will speak about the main causes of the error and its resolution steps to troubleshoot the QuickBooks error 15240.

• File Exists: The file you specified cannot be opened. Make sure that it is not being used by another program.
• Internet connection error: unknown error

Reasons Behind QuickBooks Error 15240

This QuickBooks error 15240 indicates that the update could not be done due to unknown reasons. A few of these causes are discussed in the below-mentioned points.

• Due to a change in QuickBooks programming
• Due to a fragmented establishment or degeneration of QuickBooks programming downloads
• Virus or malware attacks on the QuickBooks documentation file
• Mistakenly erased QuickBooks records by some other program
• Inaccurate Internet Explorer Setting
• Date & Time is Incorrect in Your System
• Misconfiguration with Firewall settings

Troubleshoot QuickBooks Error 15240

It can be resolved through a series of troubleshooting resolution steps. If they find the main cause of the error, it will be easier to troubleshoot the QuickBooks error 15240 as soon as possible for the users. Now we are describing some resolution steps, the user can follow each solution to resolve the error.

Things to do When Troubleshooting this Error 15240

Create a Backup of the Company File

• Open QuickBooks
• Go to the File > Backup Company > Create Local Backup
• Now follow the instructions to create a company file backup.

Update Your QuickBooks Desktop Software

• Close Your QuickBooks & press and hold the Ctrl key from the keyboard.
• Go to the Help > Update QuickBooks Desktop
• Click on the Update Tab on the Top
• Click Get Updates
• Once your QuickBooks is updated successfully then close.

Solution 1: Run QuickBooks as an Administrator

• Close Your QuickBooks Desktop
• Now right-click on the QuickBooks Desktop icon
• Then select Run as administrator
• Click on Yes to allow user permissions.

Solution 2: Check & Verify Date/Time Settings

• Press the Windows + R keys from the keyboard to open Run Window
• Type Control and Go to the Control Panel
• After that Click on Clock and Region > Date and Time
• Change the date and time
• Enable the changes and click OK.

Solution 3: Allow Windows Permission to QuickBooks Folders

• Close QuickBooks Desktop then go to C:\Program Files (x86)
• Now see the Intuit Folder, Right-click on it, and select Properties
• Now choose the Security tab and select Advanced
• Confirm that the Owner of the folder is the User Group.
  • To start the process, the user needs to shut down the QuickBooks software and find the link to the program files
  • Now the user can locate the QuickBooks file folder and right-tick on the Properties.
  • Tick on the Security and Advance
  • Verify the owner’s current file folder in the User group complete the task and check if the error is resolved.

Solution 4: Verify Internet Explorer Settings

• Now the user needs to go into the toll Tab tick on the Internet option and click advanced
• Verify and choose SSL 3.0 and USE SSL2.0
• Once done, tick on apply and click on OK to save the modified.

Solution 5: Reinstall QuickBooks Using Clean Install

• Go with Windows+R keys and open a Run Window
• Type appwiz.cpl and click OK
• Under the Programs and Features section Click on QuickBooks and Uninstall
• Click on the Yes Tab, after that Click Next and Choose Remove.

Now you can run the Clean Install Tool

• Download and Install QuickBooks Tools Hub
• After that double click on the QuickBooks Tool Hub icon and click on Yes.
• When QuickBooks Tool Hub is Open click on Installation Issues then click on Clean Install Tool
• Then Select your QuickBooks Version and Product Version, and click Continue.

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