Users are encountering QuickBooks Error 6189 77 when trying to open or create a company file. This is a runtime error that appears when the company file cannot be accessed quickly. There are several reasons for this error, such as damage to the company file, multiple users trying to access the same file in single-user mode, and others. The 6189 series has similar errors, such as Error 6189, Error 6189 -82, Error 6189 -1005, and Error 6189 -85. Error messages that may appear on your screen include:

QuickBooks Error Code 6189 77
QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.

This error can hinder your work and prevent you from accessing your company files. Read this guide to learn how to fix it and get back to work. For professional assistance, you can contact our helpdesk experts at +1-(800)-865-4183. Fix it now!

Table of Contents

Reasons Behind the QuickBooks Error 6189-77

This error occurs due to problems with your company file, such as damage or using the wrong mode to access it. The main causes of this error are:

Your .ND and .TLG file are damaged or corrupted.
Your QuickBooks file is damaged.
Multiple users are accessing the same company file in single-user mode.
There is a mismatch between the company file (.QBW) and the transaction log file (.TLG).
QuickBooks was not installed properly.
Your system has a virus or malware.
Some essential files related to QuickBooks were deleted by mistake.

Methods to Resolve QuickBooks Error 6189 77

There are several ways to fix this error, like renaming TLG files or doing a clean install. Below are the steps you can follow, one at a time, to see if the error goes away:

Method 1: Stop Other Programs from Running

This error can occur because of conflicting programs. To fix it, you can stop other programs using the Task Manager. Here are the steps to follow:

Press Alt + Ctrl + Del and select Task Manager.
A new window will appear. Click on the Processes tab.
Select each program one by one and click on End Process.
Note: Check if the error is gone after closing each program. This will help you find out which program is causing the issue.

Method 2: Run a Virus Scan

If your system has a virus or malware, it can cause the QuickBooks error 6189 77. Run a full scan with your antivirus program to find and remove any viruses. The steps to do this can vary depending on your antivirus, so exact steps may not be listed here.

Method 3: Rename the Transaction Log File

This error can happen if the company file and the log file (.TLG) have different names. Here’s how you can fix it:

Open the folder where your company file is located.
Find the file with the .TLG extension. For example, company_file.qbw.tlg.
Right-click on the file and select Rename. Add the word ‘OLD’ at the end of the file name. For example, company_file.qbw.tlg.old.
Now try to run QuickBooks again.

Method 4: Reinstall QuickBooks Desktop

If the application is damaged or not installed properly, it can lead to the 6189 77 error. To fix it, you need to uninstall and then reinstall QuickBooks. Here are the steps:

Press the Windows Start button and click on Control Panel.
Choose Programs and Features or Uninstall a Program.
Browse the list and select the QuickBooks version you want to remove.
Click on Uninstall or Change, then click Remove and Next.
Notes: If you don’t see the Uninstall option, sign out and log back in with an admin account.
Download QuickBooks from a trusted website and reinstall it on your system.

Method 5: Reinstall Runtime Libraries

Sometimes, errors like 6189 77 can be caused by missing or damaged runtime libraries, such as the MS Visual C++ package. To fix this, follow the steps below:

Press the Windows Start button and click on Control Panel.
Click on Programs and Features, then select Microsoft Visual C++ Redistributable Package from the list.
Click Uninstall and then reboot your system.
Download the Microsoft Visual C++ Redistributable Package and install it on your system.

Method 6: Reinstall Graphic Drivers to Fix QB Error 6189 77

Faulty graphics drivers can also trigger this error. To fix it, remove and reinstall your graphics drivers. Here’s how to do it:

Open the Device Manager.
Look for the graphics driver you want to uninstall.
Right-click on the video card driver.
Uninstall the graphics driver and restart your computer.
Download and install a new graphics driver on your computer.

Method 7: Use Disk Cleanup to Fix QuickBooks Error 6189 77

Sometimes, when your computer is full, certain programs like QuickBooks may not work properly. To help fix this issue, you can free up some space using the Disk Cleanup tool. Here are the steps to do this.

Before you begin, make sure to create a backup of your company files.
Next, free up some space on your hard drive.
Then, also clear the cache to remove old files.
After that, restart your computer.
Open the File Explorer and right-click on the main folder, which is usually on drive C.
From the menu, click on Properties.
Then, select Disk Cleanup from the options.

Once you’ve done these steps, restart your computer and check if the QuickBooks error 1689 77 is still happening.

Method 8: Fix Internet Related Runtime Error to Fix QB Error 6189 77

If you’re getting this error because of Internet Explorer, you can reset your web browser and disable script debugging. Follow the steps below.

Steps to Reset the Web Browser

For Windows 10 or 8 users:

Click on the search bar and go to Internet Options.
Go to the Advanced tab.
Click on the Reset button.

For Windows 7 users:

Click on the Start menu and go to the Control Panel.
Find Internet Options on the left side.
Go to the Advanced tab and click on the Reset button.

Steps to Disable Script Debugging

Go back to the Internet Options window.
Click on the Advanced tab.
Look for the option “Disable script debugging” and check the radio button.
Also, uncheck the option “Display a Notification about every Script Error”.
Click Apply and then OK.

Method 9: Save Your Company File on Local Storage

If you save your QuickBooks company file online, you might get error -6189 -77. To fix this, move your company file to a folder on your computer’s C drive that is not part of any cloud storage. Then try opening it again.

To do this:

Connect the device where your company file is saved to your computer.
Copy the company file and save it to your desktop.
Hold the Ctrl key and open the QuickBooks Desktop application.
When you see the “No Company Open” screen, click on “Open/Restore Company”.
Browse and select the company file on your desktop to check if it opens without the error.

Method 10: Run the QuickBooks Database Server Manager

The QuickBooks Database Server Manager helps maintain a stable network for multiple users accessing the company file. Running or restarting this server can help fix many file-related issues.

Steps to use the Database Server Manager:

Go to the QuickBooks Tool Hub and look for the Database Server Manager under the Network Issues tab.
If you haven’t installed QBDBMgrN already, you’ll be prompted to do so.
In the Database Manager, click Start Scan if you see your company file. If not, click Browse and find your file. Then click Start Scan.
This will also fix any firewall issues blocking the files. After the scan is done, click Close.
Launch the QuickBooks Desktop application on the server and workstations.

If you still get an error like “QuickBooks Database Server is not running,” check our blog for more information.

Factors to Identify QuickBooks Error 6189 77

Some common signs that help identify this error include:

You can’t open the company file even after restarting your app or computer.
Your data file loses connection with QuickBooks.
You get slow responses when clicking buttons or tabs in QuickBooks.
Your screen freezes or crashes when you try to use the app.
QuickBooks crashes or freezes when you try to open it.

Conclusion

That’s all there is to know about QuickBooks Error 6189 77. We hope these solutions help you open your company file. If the error still occurs after trying the steps above, please contact the Askforaccounting team at +1-(800)-865-4183 for advanced troubleshooting.

Frequently Asked Questions

QuickBooks Error 6189 77: Causes & Easy Fixes