Fix QuickBooks Outlook Is Not Responding Error

QuickBooks Desktop uses Microsoft Outlook to send emails from the software. Outlook is a free email program made by Microsoft that helps other programs to send and receive emails. QuickBooks uses Outlook to send things like forms, invoices, letters, and other important documents.

Sometimes users get a message that says “QuickBooks Outlook is Not Responding.”
This is a common problem that happens because of a setup mistake. Sending emails directly from QuickBooks Online is a great feature that helps users a lot.

Why Can’t QuickBooks Outlook is Not Responding?

If you see that QuickBooks Outlook is not responding, check if any Outlook windows are open in the background. Make sure to close all active windows. Before trying solutions, it’s important to know why QuickBooks is not sending emails.

Here are some possible reasons:

• The email settings or preferences in QuickBooks might be wrong.
• QuickBooks Desktop could be installed incorrectly or not completely.
• The installation of QuickBooks Desktop might be broken or damaged.
• The default email settings in Outlook or Internet Explorer might be causing the problem.
• The MAP132.dll file, which is used for email settings, might be damaged.
• Running Microsoft Outlook in the background while sending emails from QuickBooks can cause an error.
• You might not be using admin user access to log into your Windows.
• QuickBooks Desktop might not be set to run as an administrator automatically.
• Internet settings might be wrong, which can stop QuickBooks from working properly.
• Outlook or its installation might be broken, or the installation might not have completed properly.

Quick Fixes for Sending Emails Through Outlook

If you’re having trouble sending emails through Outlook from QuickBooks, try these steps to fix the problem.

• Check Email Preferences:
  • Open QuickBooks and go to Edit > Preferences > Send Forms.
  • Make sure Outlook is chosen as the email option.
  • Check that the email address and server details are correct.
• Restart QuickBooks and Outlook:
  • Sometimes restarting both apps can fix issues.
  • Close both, wait a bit, and open them again to see if the problem is gone.
• Repair QuickBooks Integration with Outlook:
  • In QuickBooks, go to Edit > Preferences > Send Forms > My Preferences.
  • Click on Outlook and then Remove.
  • Click OK to confirm.
  • Reopen the preferences and select Outlook again to reconnect.
  • Follow the on-screen instructions to complete the process.
• Check Outlook Profile Settings:
  • Open Outlook and go to File > Account Settings > Manage Profiles.
  • Make sure the profile you’re using is active and correctly set up.
  • If needed, create a new profile and set it as the default.
• Update QuickBooks and Outlook:
  • Ensure both QuickBooks and Outlook are up to date.
  • Check for updates in each app and install them if available.
  • Newer software versions often fix bugs and improve compatibility.
• Temporarily Disable Firewall/Antivirus:
  • Turn off your firewall and antivirus programs.
  • Try sending an email through QuickBooks using Outlook.
  • If it works, adjust your security settings to allow communication between QuickBooks and Outlook.

Before You Start Fixing Outlook Email Issues

Before you begin to fix the “QuickBooks Sending Email through Outlook is Not Responding” issue, you need to change some system settings and update the latest version of MS Office 365.

Step 1 (How to Modify the System Settings to Fix the Problem)

• Open QuickBooks Desktop.
• Press the F2 key on your keyboard, then the F3 key to open the Help window.
• Click on the Open File tab and choose the QBW.INI file from the list.
• The file will open in Notepad.
• Add a new line at the bottom of the text.
• Save the file and close Notepad.
• Open QuickBooks again.

Step 2 (Update the Latest Version of MS Office 365)

• Open Outlook.
• Go to the File tab, then select Office account, and click on About Outlook.
• Check if build 12527.20242 is displayed on your screen.
• Click on Update Options.
• Choose the Update QuickBooks Now option.
• Open QuickBooks again and try sending your reports or transactions through QuickBooks.

QuickBooks Outlook is not responding! Here’s how to fix it

Below are some useful steps to resolve the QuickBooks error “Outlook is not responding.” Users experience this issue in various ways, like “outlook not responding,” “Outlook freezes when sending emails from QuickBooks,” “Outlook is not responding QuickBooks 2019,” “outlook 365 not responding,” and more. So, read through the following alternative solutions carefully to quickly fix the problem.

Solution 1: Fix the issue by closing all Outlook-related processes via Task Manager

• Go to the bottom of your computer screen, right-click on the Taskbar, and select Task Manager from the list.
• Go to the Processes tab.
• From the list of running applications, look for Outlook.
• Click once on the first process and then select the End Process button from the bottom right corner of the Task Manager. (Repeat this process until you’ve ended all the Outlook processes listed.)
• Now, open QuickBooks again and try sending an email to see if the issue is resolved.
  If you still see “outlook keeps freezing,” “outlook express not responding,” or “QuickBooks Outlook freezes when sending email,” then follow the next solution.

Solution 2: Check and set the email preferences in QuickBooks

If you’re trying to send emails to your customers through QuickBooks but can’t, you should check the email preferences in QuickBooks.

a. Choose Outlook as your email option

• Open QuickBooks and click on the Edit tab.
• From the available options, choose the Send Forms option.
• Click on the My Preference tab and select Outlook as the email program to send the email.
• Tap OK.

If QuickBooks still freezes when you try to email an invoice, follow the steps below to toggle the preferences.

b. Toggle the preferences

Toggling the preferences will refresh the email settings, which might help fix the issue when sending emails from QuickBooks to Outlook.

• Go to the Edit tab, then select the Preferences option.
• Click on Send Forms, then choose the My Preference tab.
• Next, click on QuickBooks Email or Webmail, then select OK.

Now, we’ll set the preferences back to Outlook.

• Go to the Edit tab again and select Preferences.
• Choose Outlook and click OK.
• Now, close QuickBooks, Outlook, and any other programs that are open.
• Finally, restart your computer.

Try sending an email again using QuickBooks. If you still see the “QuickBooks Outlook is not responding” error, proceed to the next step.

Solution 3: Check and configure QuickBooks email preferences in Internet Explorer

• First, log out of the Company File and close QuickBooks.
• Press the Windows + R key at the same time on your keyboard to open the Run box.
• Type explorer in the Run box and click OK to open Internet Explorer.
• Next, go to the Tools menu, then from the Programs tab, select Internet Options.
• Make sure that Microsoft Outlook is set as your default email program.

Change it if needed.

• Click Apply.
• Close Internet Explorer and reopen QuickBooks.
• Try to send the email again.

If the error isn’t resolved, move on to the next solution.

Solution 4: Repair the corrupted or damaged MAPI32.dll file

QuickBooks Outlook problems can often be resolved by repairing the MAPI (Messaging Application Programming Interface) file.

MAPI is a component of Windows that helps Microsoft Office and QuickBooks Desktop communicate.

• First, close all running applications and background programs.
• Open the Windows File Manager and go to the C:\windows\System32 folder.
• Find the Fixmapi.exe file and double-click it.
• The tool should automatically repair the MAPI32.dll file.
• Restart your computer and then open QuickBooks to try sending an email to check if the issue is resolved.

Solution 5: Repair QuickBooks Desktop

There might be issues with your QuickBooks Desktop installation, which is why you’re having trouble sending emails through Outlook.

First, download and install the latest version of QuickBooks Tool Hub on your computer.

Now, let’s repair the QB program.

a. Run Quick Fix My Program

• Open QuickBooks Tool Hub and select the Program Problems tab.
• Choose “Quick Fix my Program.”

The tool will automatically find and repair the QuickBooks Desktop program.

Proceed to the next step.

b. Run QuickBooks Program Diagnostic Tool

• Launch QuickBooks Tool Hub.
• Go to the Program Problems tab.
• Choose QuickBooks Program Diagnostic Tool.

Let the tool repair your QuickBooks program.

This might take some time. Once done, open QuickBooks Desktop and try sending the email again.

If you encounter an error, let us repair the QuickBooks installation.

Solution 4: Select Outlook as an email option

• Start the QuickBooks application and open the company file.
• From the menu bar, click on the Edit menu, go to the Preferences option, and choose the Send Forms option.
• Select the My Preferences Tab and choose Outlook as your email option.
• Click on the OK button, then close the company file and QuickBooks application.
• Reopen QuickBooks and try sending an email using the QuickBooks Outlook email option to see if the problem still occurs.

Solution 6: Fix QuickBooks Installation

If there’s a problem with QuickBooks installation files, the registry, or some Microsoft parts, you might have trouble doing tasks.

Good news is there’s a tool called QuickBooks Install Diagnostic Tool that makes things easier.

Here’s how you do it:

• Open the QuickBooks Tool Hub.
• Go to the Installation Issues tab.
• Click on the QuickBooks Install Diagnostic Tool.

The tool will start fixing the QuickBooks desktop installation.

This might take about 20 minutes.

Once it’s done, restart your computer so the changes work. Then, open QuickBooks Desktop and check if you can send emails.

Solution 5: Update QuickBooks and Windows

• Switch QuickBooks to non-admin mode.
• Right-click on the QuickBooks icon on your desktop.
• Choose Properties, then Compatibility.
• Uncheck the box for “Run this program as an administrator.”
• Open QuickBooks and update it.
• Update your Windows and restart your computer.
• Open QuickBooks again and try to send an email.

If it still doesn’t work, try the next solution.

Solution 6: Use Clean Install Tool

• Close all open apps and save your work.
• Open Task Manager and end all QuickBooks processes.
• Rename all QuickBooks apps and program files using a clean install tool.
• Restart your computer.
• Manually rename any folder that wasn’t renamed.

Uninstall QuickBooks and reboot.

• Write down your license and product number.
• Get the installation disk or download the setup from the internet.
• Follow the setup steps and run the installation wizard.
• Open QuickBooks and reactivate your product.
• From the Help menu, update QuickBooks.
• Open your company file and try sending an email.

We hope these steps helped fix the issue where Outlook isn’t working with QuickBooks 2019.

Conclusion

This guide shows how to fix the QuickBooks Outlook not responding error. It will help you get back to sending emails through QuickBooks. If the problem still exists or you need help, you can talk to a QuickBooks expert at Askforaccounting.com. Contact a QuickBooks consultant now!

Frequently Asked Questions