Troubleshoot QuickBooks Outlook Not Responding Issue

Outlook is a segment of Microsoft Office, and it is utilized as an email manager. In this section, read how to fix the QuickBooks Outlook not responding. This error comes when you are trying to send emails from QuickBooks to Outlook, which means QuickBooks is unable to send your email to Outlook.

Once users have done Outlook integration with the QuickBooks Desktop version, then the user gets fast access to send an email via the Desktop application, utilizing Outlook as the first email client/users. Users begin confronting many issues when there is a presence of misconfiguration in the interoperability or window settings cases initiated in such circumstances, Outlook begins freezing while at the same time sending messages.

This blog will help you all who confront the QuickBooks Outlook not responding error while sending emails via the QuickBooks Desktop application. Follow this blog for reasons and solutions for the QuickBooks sending email through Outlook isn’t responding issue.

What are the Causes of QuickBooks Outlook Not Responding

When the error happens, close every window that is still active. Before proceeding to the solution, ensure you understand the reason behind it. All are given below. The QuickBooks Outlook not responding error occurs due to several reasons:

• Improper email settings in QuickBooks.
• The inaccurate installation process of the QuickBooks Desktop application.
• The corrupted or damaged installation process of QB desktop applications.
• Default email settings in the window or Internet Explorer.
• Running QuickBooks does not utilize the administrator account on the Windows operating system.
• Corrupted or damaged in the MAP132 .dll file is an email configuration document.
• When you try to send an email via QuickBooks, the Microsoft Outlook application is running in the background of the system.

Steps to Troubleshoot QuickBooks Outlook Not Responding Issue

Here, you find all troubleshooting guides with a set of steps to troubleshoot the QuickBooks Outlook not responding issue. You can implement any one of them as per the error occurrence situation.

Solution 1: To Repair this Error, Ensure that QuickBooks Sets Prefer to Run as an Admin

• Hit the first right-click on the QuickBooks Desktop on your Desktop and choose “Properties“.
• Drag your arrow to the Compatibility tab, then unmark the “Run this program as Administrator” option.
• When you find, an option is already unchecked, click on the “Apply” option
• After that, click on the OK button and restart your system.
• Now, check whether the issue is resolved or not.

Solution 2: Verify Email Preferences for QuickBooks

• First of all, open QuickBooks and then click on the “EDIT” tab.
• Choose “Send Forms” from the available preferences.
• Now, click on the “My Preference” tab and select the “Send Email” option.
• Proceed further with an OK click.
• Hit the next click on the “Edit” tab and again choose “Preferences“.
• Choose to Send Forms and then click on the “My Preference” tab.
• Enter, click on QuickBooks, and then click on OK.
• Choose the Edit option and click on “Preferences“.
• Select Outlook and click on the OK button.
• Now, exit QuickBooks and then click on the Outlook Application.
• Restart your system and Windows, then try to send an email using QuickBooks again.

Solution 3: Check and Verify Internet Explorer’s Email Preferences

• First of all, close your QuickBooks and shut down all company files.
• Now, run Internet Explorer and enter and click on the gear icon.
• From the available preferences, choose “Internet” options.
• Open the Programs tab and ensure that Outlook is chosen as the default email program in the settings section.
• Hit click on the “Apply” button and OK.
• Now, you have to close Internet Explorer and then send an email via QuickBooks.

In any case, if QuickBooks outlooks freeze while sending an email after setting up Outlook as the default email, then prefer another alternative.

Solution 4: Needs to Repair Corrupted or damaged MAP132.dll File

• The first thing you have to do is to shut down the running applications on Windows.
• Now, you have to open the window file manager and drag your arrow to the C:\ Windows\ System32 folder.
• After that, find and double-click on the Fixmapi.exe file.
• Once the tool figures out the MAP132.dll file.
• Then go to QuickBooks and try to send an email again to check whether the issue is resolved or not.

All the above steps are capable of resolving the issue of QuickBooks Outlook not responding. You can contact QuickBooks error consultant through toll-free phone numbers, email, and a live chat option.

Frequently Asked Questions