Sage 50 is a popular accounting software used by large businesses. While using this software, users may encounter several errors. Sometimes, they face problems while sending important emails, which may appear as a ‘MAPI error’ or ‘output failed’ message.
If a user is using Microsoft Outlook and tries to send an important document from Sage Payroll or Sage Account, they may see an error like ‘Sage Generic Com Error’ or ‘output failed’. When trying to send an invoice by email, the user may get an error message like ‘Email MAPI error’.
The exact error is shown…
Error: “Email MAPI error: An error occurred in sending the message.”
What are the Causes of the Sage 50 Email MAPI Error
The Sage 50 Email MAPI issue might happen because of an old version of the software or application:
- Installing multiple versions of Outlook could be a cause.
- There could be a problem between Sage 50 and the “Run as Administrator” feature.
- Incorrect email settings could be the cause.
- Outdated versions of software or applications could be the cause.
- Your system could be under a virus attack. Not shutting down your system properly could also be a problem.
- Missing default programs or having too much software installed on your system could also be a cause.
How to Fix the Sage 50 Email MAPI Error
To fix a Sage 50 email MAPI error, open the Windows Start menu, go to Control Panel, and then select Windows Update. Follow these steps to fix the Sage 50 MAPI problem.
Solution 1: Running Sage 50 with admin rights
- Log out of Sage 50 and all other programs.
- Restart your computer and sign in with administrator permissions.
- Go to the Sage 50 icon on your desktop and right-click it.
- Select the option to run it as administrator.
Solution 2: Check for Windows updates
- Go to the Windows Control Panel.
- Check for any pending Windows Updates.
- If you find any pending Windows Updates, grant them access to the update.
- Wait until Windows Updates are installed.
- Try to send a default mail to check that the problem has been resolved.
- If you cannot resolve this issue by this method, go to another method.
Solution 3: Set default programs
- Default Program Settings
- Log in as an administrator and click the Windows Start menu, then go to Control Panel, click Default Programs, and select “Set your default programs.”
- Click the default setting for the program.
- Click OK, then select “Computer defaults” and set this program.
- Click Customer Options and select a default email program.
- After completing this step, restart the email software program as well as Sage 50.
- Finally, check the email address and try sending the document again.
- However, if the user still encounters the same error, they can try the next solution.
Solution 4: Check Add-in for Outlook is installed
- First, make sure to close Sage 50 and Outlook.
- Next, begin the full installation process for your Sage 50 Accounts product.
- A message will appear stating that you already have Sage 50 installed. Click OK when it pops up.
- Then, select Add/Remove Program Components and click Next.
- Next, uncheck the Add-in option for Microsoft Outlook and click Next.
- Now, repeat the same steps and recheck the Microsoft Outlook Add-in to reinstall it.
- Finally, send email transactions from Sage 50.
Solution 5: Try to send a file via Windows
- Right-click on the desktop and select ‘Create New’, then select ‘Text Document’.
- Right-click on the new document, select ‘mail recipient’, and send it.
Conclusion
These five simple methods, if followed carefully, should resolve “Sage 50 Error Your MAPI Compliant Default Email” or “Sage 50 Email MAPI Error”. However, if you find yourself unable to execute all the given steps or need technical assistance to fix Sage 50 MS Outlook errors or any issues you can get in touch with our Sage 50 Consultant Team. We have an amazing help desk that consists of experienced Sage 50 experts.
Frequently Asked Questions
What is the Sage 50 Email MAPI error?
The Sage 50 Email MAPI error occurs when the software fails to send emails through Microsoft Outlook. Users may see messages like “Email MAPI error: An error occurred in sending the message” or “Sage Generic COM Error” while sending invoices or payroll documents.
Why does the Sage 50 Email MAPI error appear?
The Sage 50 Email MAPI error appears due to outdated software, incorrect email settings, multiple Outlook versions installed, missing default programs, Outlook add-in issues, or conflicts caused by running Sage without administrator permissions.
What does “Email MAPI error: An error occurred in sending the message” mean?
This error means Sage 50 cannot connect properly to your default email client, usually Microsoft Outlook, to send emails. The issue is typically related to MAPI configuration, Outlook settings, or system-level permission problems.
How can I fix the Sage 50 Email MAPI error?
You can fix the Sage 50 Email MAPI error by running Sage 50 as an administrator, installing pending Windows updates, setting Outlook as the default email program, reinstalling the Outlook add-in for Sage 50, and verifying your email configuration settings.
Can Windows updates resolve the Sage 50 Email MAPI error?
Yes, installing pending Windows updates can resolve compatibility issues between Sage 50 and Outlook. Updated system files often fix MAPI communication errors and email transmission failures.
